How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Pauline Your Own Question

Pauline
Pauline, Doctor (MD)
Category: Health
Satisfied Customers: 8631
Experience:  Medical Doctor & Registered Pharmacist. Worked as Community pharmacist for 17 years.
659881
Type Your Health Question Here...
Pauline is online now
A new question is answered every 9 seconds

thickening on my heels which gets white when exposed to water

Customer Question

I have been diagnosed by my doctor as having hyperkeratosis. I have a thickening on my heels which gets white when exposed to water. The longer the exposure the whiter it gets. I have tried several different ointments prescribed by my doctor to no avail. Because I swim often and it is cosmetically unacceptable, I shave it and file it every other day. Still, it returns whithin that time about an 8th of an inch thick. Right now I am losing sleep because when I remove the excess skin it seems to get too close and I have pain and irritation. Even after I exfoliate, there is still a thicening underneath which appers bluish purple. Also, I never can get it close enough so all the white is removed, just reduced.
Submitted: 5 years ago.
Category: Health
Expert:  Pauline replied 5 years ago.

You should not try to remove the tissue by shaving the skin yourself. Incorrect technique can actually lead to the skin responding by increased skin production as a defense mechanism. This should only be removed by a podiatrist with experience.

 

You do not mention which products you have tried however the high concentration urea-based ointments are the best for your problem. This is a long term process so give the ointment at least 2 months to make a persistent difference.

 

You also need to look at footwear. Some sandals and 'flip-flops' encourage this skin thickening by the repeated trauma when walking so changing to a soft canvas shoe may help.

Pauline, Doctor (MD)
Category: Health
Satisfied Customers: 8631
Experience: Medical Doctor & Registered Pharmacist. Worked as Community pharmacist for 17 years.
Pauline and other Health Specialists are ready to help you
Customer: replied 5 years ago.
i have tried lactic acid lotion and other exfliating lotions. It is highly embarassing to go to to the pool with glow in the dark feet. The pool is the onlu way I can exercise do to sports injuries.
Customer: replied 5 years ago.
i have tried lactic acid lotion and other exfliating lotions. It is highly embarassing to go to to the pool with glow in the dark feet. The pool is the onlu way I can exercise do to sports injuries. Also I have inserts in my shoes prescibed by a foot doctor for bone spurs and a myriad of other foot problems.
Customer: replied 5 years ago.

i have tried lactic acid lotion and other exfliating lotions. It is highly embarassing to go to to the pool with glow in the dark feet. The pool is the onlu way I can exercise do to sports injuries. Also I have inserts in my shoes prescibed by a foot doctor for bone spurs and a myriad of other foot problems.

 

Are you hitting my account for every response?

Customer: replied 5 years ago.

sorry for the sp on exfoliating

Expert:  Pauline replied 5 years ago.

Again, you do not want too many exfoliating lotions. The urea in the ointment that I recommended above is absorbed and softens the skin. By repeated use over time, the outer layers become less thick and therefore will absorb less water.

 

I appreciate that you find this cosmetically troubling, however most people who swim regularly have a worry about a part of their body due to the vulnerbility of a swim costume. For some people they worry about their thighs, others their buttocks. If you were to ask people around you, I would guarantee that they do not notice your feet. That is not to say, this is not important to you, but try not to let it worry you while you look after your feet.

 

Customer: replied 5 years ago.

(and only)

I am missing what lotion you recommended. However the one my dr prescibed had urea in it.

Customer: replied 5 years ago.

(and only)

I am missing what lotion you recommended. However the one my dr prescibed had urea in it. now that I can recall it was ammonium lactate. sorry for all the misspellings is lat

Customer: replied 5 years ago.
Are u done?
Expert:  Pauline replied 5 years ago.

Which brand of lotion did you use? How long for?

Customer: replied 5 years ago.
I can't recall the manufacturer, but one was ammoniam lactate, and one had the name of something like kerotin
Expert:  Pauline replied 5 years ago.

Have a look for a product with a 10% urea content.

 

Australian Heal Balm and Eucerin Foot Cream are two great products. Ask your local pharmacist if they can order these.

Customer: replied 5 years ago.
What Urea content does Lamisilk Intensive foot Therapy have? I noticed it is the second ingredient on the list of ingredients. I bought two tubes since they were 75% off. I also bought some CalleX.
Expert:  Pauline replied 5 years ago.
The daily hydrating cream does have 10% urea so if you work your way through both tubes then it should show some improvement. Bear in mind that the skin on the sole is much thicker than skin elsewhere so there will always be some thickening present however that very thick hard scale should reduce remarkably.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I can go as far as to say it could have resulted in saving my sons life and our entire family now knows what bipolar is and how to assist and understand my most wonderful son, brother and friend to all who loves him dearly. Thank you very much Corrie Moll Pretoria, South Africa
< Last | Next >
  • I can go as far as to say it could have resulted in saving my sons life and our entire family now knows what bipolar is and how to assist and understand my most wonderful son, brother and friend to all who loves him dearly. Thank you very much Corrie Moll Pretoria, South Africa
  • I thank-you so much! It really helped to have this information and confirmation. We will watch her carefully and get her in for the examination and US right away if things do not improve. God bless you as well! Claudia Albuquerque, NM
  • Outstanding response time less than 6 minutes. Answered the question professionally and with a great deal of compassion. Kevin Beaverton, OR
  • Suggested diagnosis was what I hoped and will take this info to my doctor's appointment next week.
    I feel better already! Thank you.
    Elanor Tracy, CA
  • Thank you to the Physician who answered my question today. The answer was far more informative than what I got from the Physicians I saw in person for my problem. Julie Lockesburg, AR
  • You have been more help than you know. I seriously don't know what my sisters situation would be today if you had not gone above and beyond just answering my questions. John and Stefanie Tucson, AZ
  • I have been dealing with an extremely serious health crisis for over three years, and one your physicians asked me more questions, gave me more answers and encouragement than a dozen different doctors who have been treating me!! Janet V Phoenix, AZ
 
 
 

Meet The Experts:

 
 
 
  • Nurse Milli, RN

    Nurse (RN)

    Satisfied Customers:

    4043
    20 years experience in many areas of Nursing. Both Hospital and Private Practice experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/NU/nursescare4u/2013-3-31_03429_JApic.64x64.jpg Nurse Milli, RN's Avatar

    Nurse Milli, RN

    Nurse (RN)

    Satisfied Customers:

    4043
    20 years experience in many areas of Nursing. Both Hospital and Private Practice experience.
  • http://ww2.justanswer.com/uploads/agketch/2008-7-14_184046_drketchresized.jpg Dr. Ketch's Avatar

    Dr. Ketch

    Doctor

    Satisfied Customers:

    102
    Medical Degree, Former Assistant Professor at School of Medicine at Yale University
  • http://ww2.justanswer.com/uploads/FA/FamilyPhysician/2013-8-31_191624_JA550x500Photo.64x64.jpg Family Physician's Avatar

    Family Physician

    Doctor (MD)

    Satisfied Customers:

    5622
    Emergency Medicine and Family Practice for over 26 years
  • http://ww2.justanswer.com/uploads/drphophalia/2007-08-23_095626_dr._arun_phophalia.jpg Dr. Arun Phophalia's Avatar

    Dr. Arun Phophalia

    Doctor (MD)

    Satisfied Customers:

    17025
    MBBS, MS (General Surgery), Fellowship in Sports Medicine
  • http://ww2.justanswer.com/uploads/VA/VANP/2012-6-6_235535_Skye2.64x64.jpg A. Schuyler, NP's Avatar

    A. Schuyler, NP

    Nurse Practitioner

    Satisfied Customers:

    12170
    Board Certified NP, MS, RN. Private practice & hospitalist
  • http://ww2.justanswer.com/uploads/TA/tazechip/2012-6-7_135230_drpic.64x64.png Dr. Chip's Avatar

    Dr. Chip

    Doctor (MD)

    Satisfied Customers:

    10029
    Over 20 yrs of Family Practice
  • http://ww2.justanswer.com/uploads/neurosurg/2009-10-06_120923_profile.jpg Dr. Mark's Avatar

    Dr. Mark

    Doctor (MD)

    Satisfied Customers:

    6234
    U.S. Physician/Surgeon in Neurosurgery