No need for all caps. You're frustrated, but ALL CAPS (the Internet equivalent of yelling) is not appropriate in addressing me. You didn't tell me in your initial information that you had release of information and HIPAA taken care of ... don't shoot at me because your clinic is jerking you around. The botXXXXX XXXXXne is, it's your information and I would make demanding calls over and over until/if they respond. If she has pneumonia and is not being treated, then by God get her to someone who will see her, evaulate her, and treat her if her own physician is not doing so.
Is she being treated with antibiotics or other medications for pneumonia? If not, I would not wait past mid-day to seek treatment elsewhere. Get the x-rays to take with you so they don't have to be repeated.
Go to the physician's office, release in hand, and demand to get this information in person. It's the doctor's responsibility to treat your mother. To not do so is at a minimum negligence, and at most malpractise. These are words that tend to catch physician's attention. Full stop.
I would go to the doctor's office and demand to see him/her and find out what the plan is going to be. If they are still dinking you around, go to the ER and get her treated. I would be livid with the physician and I would let the physician and the physician's staff know well that I am there and I want an answer NOW. Yes, I just yelled, but not at you. We're trying to work together, right? Demand an answer and find out the treatment plan, even if it takes a little sabre rattling.
Go to the office and try honey first, and sabre rattling second (remember the keywords: negligence and malpractise)
If no results or you're still not getting a plan of action from the physician, have her seen in the ER.
If the doctor doesn't respond by mid-day with calls and a visit by you, then I would head straight to the ER. If there is no response, I would also fire the physician, straight up and in his/her face, via an appointment. This kind of negligence/malpractise is not tolerable. Full Stop.
XXXXX XXXXX, MD