How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Family Physician Your Own Question

Family Physician
Family Physician, Doctor (MD)
Category: Health
Satisfied Customers: 12619
Experience:  Emergency Medicine and Family Practice for over 26 years
1304720
Type Your Health Question Here...
Family Physician is online now
A new question is answered every 9 seconds

how do you report abusive practices by a doctor

Customer Question

writing prescriptions that require excessive efforts for a senior citizen to get his medications.four prescriptions in one month,doctor couldn't get it right,then withholding information to insurance co. to make it impossible to get approval from ins. com.
Submitted: 7 years ago.
Category: Health
Expert:  Family Physician replied 7 years ago.
Can you give me more details on what you mean "that requires excessive efforts for senior citizen to get his medications"?

What information was withheld?

Customer: replied 7 years ago.
Reply to Family Physician's Post: the information withheld concerned my insurance number ,etc. wasn't faxed to the insurance company in a proper and expedited manner which entailed me to keep going back for refills of my substitute pain medication while waiting for approval of the this new medication which was forced on to me by my doctor.I realized this because after a month of going back and forth to the pharmicies I went to the doctors office and forced the head nurse to fax the info. (after calling ins. co. to find out if they ever received the initial faxed over information for approval of the meds ,which they hadn't )while watching her do this and within hours I was approved and received my new meds.The doctor and I had a discussion and he told me to go find another doctor as i was to disruptive to his office staff.
Expert:  Kerry replied 7 years ago.

Hello

Since the doctor appears to be off line I will attempt to help you. The doctor can also add his comments when he logs on.

The first thing I would do is write a letter to the clinic in which you go to. Write down the facts and try to keep the emotion out of it. Being angry only puts them on the defensive, and the calmer you can be, the more they will listen.

This may be due to a breakdown in processes in the doctors office rather than the doctor himself, and they will need to look at their process and see where this can be fixed so it doesn't happen again.

Your next move might be to report this to your local health department. They will perfom an investigation to help find where the breakdown in communication occurred.

Kerry

Expert:  Family Physician replied 7 years ago.
The advice that Kerry gave you is excellent. I will say - that part of the fault is the INSURANCE company - that puts in place restrictions, policies, and other barriers which restrict physicians from writing the medications they feel are necessary for their patients.

Patients get upset when the doctor doesn't get something done (faxing forms, calling for pre-certification, etc). Physician offices are SWAMPED with requests for all of this clerical work which is NOT related to patient care - and is caused by the insurance company policy.

You need to direct your anger more at the insurance company which prevented your doctor from writing this medication without forms being faxed. Place the blame where it started, not on the office which is NOT paid for these additional clerical functions.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I can go as far as to say it could have resulted in saving my sons life and our entire family now knows what bipolar is and how to assist and understand my most wonderful son, brother and friend to all who loves him dearly. Thank you very much Corrie Moll Pretoria, South Africa
< Last | Next >
  • I can go as far as to say it could have resulted in saving my sons life and our entire family now knows what bipolar is and how to assist and understand my most wonderful son, brother and friend to all who loves him dearly. Thank you very much Corrie Moll Pretoria, South Africa
  • I thank-you so much! It really helped to have this information and confirmation. We will watch her carefully and get her in for the examination and US right away if things do not improve. God bless you as well! Claudia Albuquerque, NM
  • Outstanding response time less than 6 minutes. Answered the question professionally and with a great deal of compassion. Kevin Beaverton, OR
  • Suggested diagnosis was what I hoped and will take this info to my doctor's appointment next week.
    I feel better already! Thank you.
    Elanor Tracy, CA
  • Thank you to the Physician who answered my question today. The answer was far more informative than what I got from the Physicians I saw in person for my problem. Julie Lockesburg, AR
  • You have been more help than you know. I seriously don't know what my sisters situation would be today if you had not gone above and beyond just answering my questions. John and Stefanie Tucson, AZ
  • I have been dealing with an extremely serious health crisis for over three years, and one your physicians asked me more questions, gave me more answers and encouragement than a dozen different doctors who have been treating me!! Janet V Phoenix, AZ
 
 
 

Meet The Experts:

 
 
 
  • Nurse Milli, RN

    Nurse (RN)

    Satisfied Customers:

    4043
    20 years experience in many areas of Nursing. Both Hospital and Private Practice experience.
< Last | Next >
  • http://ww2.justanswer.com/uploads/NU/nursescare4u/2013-3-31_03429_JApic.64x64.jpg Nurse Milli, RN's Avatar

    Nurse Milli, RN

    Nurse (RN)

    Satisfied Customers:

    4043
    20 years experience in many areas of Nursing. Both Hospital and Private Practice experience.
  • http://ww2.justanswer.com/uploads/agketch/2008-7-14_184046_drketchresized.jpg Dr. Ketch's Avatar

    Dr. Ketch

    Doctor

    Satisfied Customers:

    102
    Medical Degree, Former Assistant Professor at School of Medicine at Yale University
  • http://ww2.justanswer.com/uploads/FA/FamilyPhysician/2013-8-31_191624_JA550x500Photo.64x64.jpg Family Physician's Avatar

    Family Physician

    Doctor (MD)

    Satisfied Customers:

    5622
    Emergency Medicine and Family Practice for over 26 years
  • http://ww2.justanswer.com/uploads/drphophalia/2007-08-23_095626_dr._arun_phophalia.jpg Dr. Arun Phophalia's Avatar

    Dr. Arun Phophalia

    Doctor (MD)

    Satisfied Customers:

    17025
    MBBS, MS (General Surgery), Fellowship in Sports Medicine
  • http://ww2.justanswer.com/uploads/VA/VANP/2012-6-6_235535_Skye2.64x64.jpg A. Schuyler, NP's Avatar

    A. Schuyler, NP

    Nurse Practitioner

    Satisfied Customers:

    12170
    Board Certified NP, MS, RN. Private practice & hospitalist
  • http://ww2.justanswer.com/uploads/TA/tazechip/2012-6-7_135230_drpic.64x64.png Dr. Chip's Avatar

    Dr. Chip

    Doctor (MD)

    Satisfied Customers:

    10029
    Over 20 yrs of Family Practice
  • http://ww2.justanswer.com/uploads/neurosurg/2009-10-06_120923_profile.jpg Dr. Mark's Avatar

    Dr. Mark

    Doctor (MD)

    Satisfied Customers:

    6234
    U.S. Physician/Surgeon in Neurosurgery