Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist you today.
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What tool (program) is being used to attempt this update?
2) What type of computer (window, mac, etc.) are you running this program on?
3) When "checked formatting" is mentioned, HOW was that done and what exact format did you see/find?
Please REPLY using the box below and the SEND button.
IMPORTANT NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment. Feel free to DECLINE (close) any such offers, and continue in this text/chat form.