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Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 17021
Experience:  Over 16 years experience installing and repairing electronics.
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When installing blue chart #010C191920 in a garmin echo map

Customer Question

when installing blue chart #010C191920 in a garmin echo map 74dv after i hit the promp to merge data the next screen said "file not found"
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: I bought it new in feburary and just installed it today. I don't have the exact model number with me now.
JA: What happened right before this popped up?
Customer: everything seemed to be going ok
JA: What troubleshooting have you tried?
Customer: I brought the sd card home and put it in my computer to make sure it contained files
JA: Anything else you want the GPS expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: GPS
Expert:  Pete replied 2 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 2 months ago.

Has the new chart been used before?

Where did you buy the chart?

What is the exact error message?

Customer: replied 2 months ago.
Question 1. No.
Question 2 From Garmin on line
Question 3. File not found
I'm waiting for reply from garmin
Expert:  Pete replied 2 months ago.

Ok, it should work straight out of the packet, however "File not found" indicates that the data file on the card is corrupt.