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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the watch and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the watch and charge it.
Let me know the results please
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.