Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) Can you CONFIRM the FULL Model Name & Number of the device you are working with? Would that happen to be a "Roadmate" model?
2) Does the device still "operate well"? That is, does it still take a charge, power up, and have good battery life (stays on without being connected to power for AT LEAST 15 minutes)?
3) Do you have the USB cord for connecting the device to the computer?
Please use the REPLY box below.NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT be available by phone at the moment.Feel free to DECLINE (close) any such offers, and continue in this text/chat form.
OK - very good.
Recently Magellan has gone to a "web-based" update system - which is a "good thing" in your particular case (update software lost from the computer).
So let me give you a link to the "starting page" for that update system, and I recommend REVIEWING that page and THEN clicking on the link (towards the bottom of the first "window" on that page) to actually start the process.
Click Here to start --> http://www.magellangps.com/SmartGPSEco
Please give that a try and let me know if that works for you.
Thanks, ***** *****