Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) Is the device connected to ANY power source right now, such as a charger or USB port of a computer?
2) Have you tried disconnecting any power source connected and pushing and HOLDING the POWER button - to see if the screen turns OFF? If not, please try that now and let me know what happens.
Very good. Please let me know if you change your mind or have any more questions - about your device - now or in the future.
NOTE: We experts are "users" of this site - just like you - and have no access to ANY of your private information or account.
If you have ANY concerns about your account or site operation, you can contact the Customer Service department at the following page:http://ww2.justanswer.com/help
Take Care, Greg A.
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)