How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sijad H. Your Own Question

Sijad H.
Sijad H., Technician
Category: GPS
Satisfied Customers: 1720
Experience:  5+ years repairing various GPS models.
61965098
Type Your GPS Question Here...
Sijad H. is online now
A new question is answered every 9 seconds

I have owned MY Garmin (portable) GPS since late 2011. I

Customer Question

My name is***** and I have owned MY Garmin (portable) GPS since late 2011. I require the latest maps update for the Australian region ALSO I would like to obtain the latest maps for England and Wales in the UK. I would appreciate your advice and assistance in this matter.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: The model is NIVI 50 ---2AT043324 as far as I can ascertain - I bought it -new- in about late 2011
JA: What happened right before this popped up?
Customer: Not sure what you mean - although the voice popped up with -- 'you have lost sattalite connection!
JA: What troubleshooting have you tried?
Customer: none - I am not a technology guru - just wanting to know where/ how I can update new maps
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No - and thank you for your assistance
Submitted: 16 days ago.
Category: GPS
Expert:  Sijad H. replied 15 days ago.

Hi Mr. Shephard and thank you for your patience. My name is ***** ***** I will be happy to assist you. From what I understand, you would like to update your current maps and purchase a map set for England and Wales in the UK.

First let me ask, some nuvi 50 models come with lifetime maps. This is indicated by "LM" suffixing the device model for example your box would have read Garmin Nuvi 50LM. Do you have an LM model or a regular model?

Customer: replied 12 days ago.
There is no LM suffix shown on my GPS device - it must therefore be a 'regular model'.
Expert:  Sijad H. replied 11 days ago.

Ok great. To purchase and perform a map update for the maps installed on your device, you will need to download and install garmin express, software which enables you to update your device. You can download it by clicking here.

Once you have it downloaded and installed, run the program. Connect your device to your computer and turn it on. Then follow the prompts on your screen from Garmin Express. Once the device is properly added, select it and it will scan your device for required updates. If an update is available for your map it will prompt you along with an option to purchase the updated map set.

Now to add the additional maps, I recommend purchasing them on a microSD/SD card. The map size for the UK is fairly large and your device is only capable of holding so much data. You have several options for this. One, you can purchase it from a Garmin retailer and most electronics stores that carry Garmin will carry the maps. Second, you can purchase it from the Garmin website and have it shipped to you. Lastly, if you have a microSD/SD card available, you can purchase and download it directly from the Garmin.

To purchase it directly from Garmin, you can find the purchase page by clicking here.

Once purchased, if you choose download you will be taken to a page with instructions to download the map set. If you chose to purchase the microsd/SD card, once you receive it in the mail, simply insert it into your device and you will be able to use the maps.

If you have any questions about the information I provided please let me know. I will be glad to answer any follow up questions you may have.