Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) Do you have a computer and USB cable - to connect the device to the computer?
2) Is the device FULLY charged and have good battery life - when NOT connected to power?
3) Do you have VERY HIGH SPEED internet access - on the computer that the device will be connected to?
Please use the REPLY box below.NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.Feel free to DECLINE (close) any such offers, and continue in this text/chat form.
I understand. The questions I asked are to make sure you have ALL the "requirements" to successfully update the device.
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)