Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What is the condition of your device? That is, does it work well with the current maps, have good battery life, etc.?
2) What is the AGE of the device?
3) Do you have a USB cable and computer with HIGH SPEED access to the internet?
Please use the REPLY box below.
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.