Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
That is a puzzling problem.
Please tell me
A. are you trying to update your maps, and entering your email address, on your TomTom device?
or are you entering your email address on your computer? if on the computer, into what program window are you entering that information as requested, please?
B. How new is the TomTom device in question, measured from its date of original purchase, please?
Thank you - you may ignore the solicitation for additional services (and with them, charges). I did not send that message to you, the website system did. (And I have no control over such messages.)
I can understand that, Mr. Weathers. Please just tell me the name at the top of the window, on the laptop's screen, in which you are entering that information. (If necessary, open or go to that window again, please.)
I have nothing to do with registering your TomTom or getting its maps updated.
The window that is about getting the TomTom maps updated... what is at the top of its window, when you are asked for an email address, please?
Understood. Toward that end, I have to ask,
Are you sure you're reading my page, and my posts?
I apologize for making such poor progress with this case. I have gotten no information about the case that could help me form an answer, therefore I must regard myself as worthy only to Opt Out, with apologies. I have Opted Out, opening the case to other Experts in this category.