Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The FULL Model Name & Number of the device you are working with?
2) The AGE of the device?
3) WHEN & WHERE was the device last used SUCCESSFULLY (relative to where you are now)?
Please use the REPLY box below.