Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The FULL Model Name & Number of the device you are working with?
2) The AGE of the device?
3) WHEN was the device last used SUCCESSFULLY and WHEN was this issue first noticed)?
Please use the REPLY box below.
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.Feel free to DECLINE (close) any such offers, and continue in this text/chat form.