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Russell H.
Russell H., Service Tech
Category: GPS
Satisfied Customers: 10148
Experience:  8+ years of professional experience
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Sureshot 750 hero want hold its charge, purchased 7/1/16

Customer Question

sureshot 750 hero want hold its charge
JA: What's the make/model of your GPS unit? How old is it?
Customer: purchased 7/1/16 hero 750x I charge for 12hrs and it runs out after 8 holes
JA: What happened right before this popped up?
Customer: what popped up
JA: What troubleshooting have you tried?
Customer: I don't know of any trouble shooting it wont charge properly
JA: Anything else you want the GPS expert to know before I connect you?
Customer: ni I just want it to charge
Submitted: 2 months ago.
Category: GPS
Expert:  Russell H. replied 2 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That sounds like a defective product... and it is almost surely within its warranty still.

For the warranty terms on Sureshot 750 devices:

http://www.sureshotgps.com/warranty.php

which would seem to be either 1 year or 2 years from purchase date, so yours should be covered. That page has the warranty return procedure for SureShot GPS devices on it.

For other SureShot contact information see http://www.sureshotgps.com/customercare.php

the email and phone links at the bottom of that page.

I would say, the symptoms you report are those of device failure within warranty, more specifically a failure in the battery and/or the charging and power systems of the device and/or its charger. Returning it to SureShot GPS for free-within-warranty repair is fully justified.

Good luck with it.