Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) WHERE did you order this mount?
1a) Do you have a link to the listing for the mount?
Please use the REPLY box below.
OK - I see a couple of different "suction cup mount" listings - on the following Garmin page - when I click on the "ACCESSORIES" tab, and then the "Mounts".
One of these listings (further down the page) shows ALL of the parts - including a charger, the "cradle" (which is the part I believe you are looking for) etc. Here is the link to that listing.
Please let me know if that is what you are looking for.
Thanks, ***** *****
I found a similar mount - WITHOUT the power cord - at Amazon for about half the price of the Garmin listing.
Click here --> http://amzn.to/2ivVYhC
Please let me know if you see that item listed.
OK - you may want to see if there is a "contact us" page on Factory Outlet - to see if that order can be canceled and you can get EXACTLY what you want/need.
Please let me know if you have any more questions about this mounting system.