Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What type of computer do you have, and what version of Operating System (OS)?
2) What software are you trying to download?
3) Where was the VIRB purchased from?
Please use the REPLY box below.
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)