Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What is the current "condition" of the device - when used in a vehicle? That is: Does the device still work well, have good battery life, etc.?
2) The AGE of the device?
3) What type of computer do you have (Windows, Mac, etc.)?
Please use the REPLY box below.
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.