Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What is the current "condition" of your device? That is: does it still work well with the current maps, have good battery life, etc.?
2) The AGE of the device?
3) Do you have a USB cable - to connect the device to your computer - AND HIGH SPEED internet access?
Please use the REPLY box below.
NOTE: If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.