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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2380
Experience:  Using & Working with GPS systems for 10+ years
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I have a EASE and I can not get it to acccept a upgrade or

Customer Question

i have a Tom Tom EASE and I can not get it to acccept a upgrade or even turn on at this point, it does show the opening screen that reads TOM TOM EASE
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: turning it on has never been a problem, I have it plugged into my computer at the present time
JA: What happened right before this popped up?
Customer: nothing the screen opened up when I plugged it into the computer
JA: What troubleshooting have you tried?
Customer: but it wont go any futher
JA: Anything else you want the GPS expert to know before I connect you?
Customer: I have updated this unit about a year ago, i need it update to use everyday with my new job.....has always worked well
Submitted: 2 months ago.
Category: GPS
Expert:  MasterFixIt replied 2 months ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

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Will your GPS turn on at all?

Also how old is your device?

And did this happen right after any update?

Sincerely

Tech Michael