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Pete
Pete, Engineer
Category: GPS
Satisfied Customers: 15775
Experience:  Over 16 years experience installing and repairing electronics.
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When I downloaded the latest updates, my GPS didn't have

Customer Question

When I downloaded the latest updates, my GPS didn't have space enough. I tried to format my GPS & erase everything on it. Now when I plug my GPS to my computer all I get is a picture of a computer, USB cord & the GPS & I can't get anything to happen.
JA: Just to clarify, what's the brand and model of the GPS?
Customer: It is a Magellan 5220-LM
JA: What happened right before this popped up?
Customer: Nothing was happening.
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No
Submitted: 13 days ago.
Category: GPS
Expert:  Pete replied 12 days ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 12 days ago.

Did you make a backup of the files on the GPS before you formatted it and erased everything?

If so, you may be able to restore those files onto the device.

If you don't have a backup to recover from then the device will need to be returned to Magellan to have the software reinstalled on it to restore it to working order again.

You can arrange the RMA return at: http://www.magellangps.com/Warranty-Repairs-Returns

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Pete.
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Expert:  Pete replied 6 days ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.