GPS Repair Problems? Ask a GPS Technician for Answers ASAP
Hi and thank you for your question. My name is ***** ***** I will be happy to assist you. Sorry to hear you are having issues with your current device. Since the device is less than 2 months, it is covered by the Garmin Manufacturer's Warranty.
To have your device repaired or replaced under this warranty, you will need to call(###) ###-####and request an RMA for your device. Once you have the RMA, they will provide you with the address to the nearest repair center. Its important to note the RMA number on the outside of the packaging, and make sure you package the device so that no damage can occur during shipment.
While on the phone obtaining an RMA, you can ask about upgrading to the 2699LMTHD, however, Garmin occasionally has a trade-in promotion and may not be accepting trade ins at this time.
Please, if you have any follow up questions for me, ask away. I am here in regards ***** ***** question until you are satisfied or have no further questions to ask.