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Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 31327
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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IMy old computer crashed and took the hard drive with it. I

Customer Question

IMy old computer crashed and took the hard drive with it. I don't have the Garmin web site to updtae the Garmin info anymore. Suggestions?
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: It's a Nuvi about 5 years old
JA: What happened right before this popped up?
Customer: nothing. I just need to update the Garmin I have.
JA: What troubleshooting have you tried?
Customer: I don't know how to access the proper Garmin webb site to achieve the update
JA: Anything else you want the GPS expert to know before I connect you?
Customer: No
Submitted: 16 days ago.
Category: GPS
Expert:  Richard replied 16 days ago.

Hi there and welcome

To do this, you need to download the Garmin Express software which you can obtain from my link below

http://software.garmin.com/en-US/express.html

Install it on your computer and once installed, you can then connect the Garmin to your computer and update it again like you did before

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you