Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) What is the status of the device now? That is, does it work well, have good battery life, etc.?
2) Do you have a USB cable that will allow you to connect the device to your computer?
3) Do you have a (Windows or Mac) computer and FAST internet connection?
Please use the REPLY box below.
P.S. If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone at the moment of that request.Feel free to DECLINE any such offers, and continue in this text/chat form.