Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this. In order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:
Thank you for that information. Please give just a moment to research and to type up troubleshooting instructions.
Let's start with the easiest possible fixes. Please disconnect the Garmin and power it off. Next restart your computer and login and open the Garmin software. AFTER the Garmin software is open, connect your Garmin. Please let me know the results.
Did that resolve the issue for you? Or do you need more help?
I'm sorry that you're having so much trouble. You should be able to power it off by pressing and holding the power button and not releasing it until you see a prompt to turn it off. It sounds like you may need to do a master reset on your Nuvi.
Note: A master reset will erase all favorites and will restore your device to the default factory settings
The device will now reset. Follow the on-screen prompts and then place your device in an area with a clear view of the sky until it acquires satellites.
1Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.
Another option to perform a master reset for these devices:
As an independent contractor I don't have access to billing information but I'll send a note to billing with your request. To follow up, you can contact Customer Service via email at***@******.*** or you can view options for contacting them by chat or phone at ww2.justanswer.com/help.
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