Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, e-readers, and printers. It would be my pleasure to assist you with this.
In order to provide the best possible help, I will need to know what operating system you have on your computer. If you're not sure, please click this link and tell me what you see:
Thank you for that information. Please give just a moment to research and to type up troubleshooting instructions.