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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2432
Experience:  Using & Working with GPS systems for 10+ years
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Im trying to update my xxl gps, tomtom xxl, my creat

Customer Question

im trying to update my xxl gps
JA: Just to clarify, what's the brand and model of the GPS?
Customer: tomtom xxl
JA: What happened right before this popped up?
Customer: my creat anaccount failed sverl times
JA: What troubleshooting have you tried?
Customer: reentered several times
JA: Anything else you want the gps expert to know before I connect you?
Customer: can you update for me
Submitted: 6 months ago.
Category: GPS
Expert:  Dustin replied 6 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 6 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, Once you answer the above I am sending you a screen sharing offer where I can connect and update the GPS for you, but I will need to know if I am connecting to a Mac or a PC in order to carry out the update.

Dustin S

Customer: replied 6 months ago.
Expert:  Dustin replied 6 months ago.

Allright, Ive sent the remote support offer to you and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the block

For further information you can call our customer service department.


In the meantime I am sending the remote connection offer back to you to be approved when you are ready.

Expert:  Dustin replied 5 months ago.

Hello again ,

Did you still need help with this issue? If so, please respond so we can get started.

Otherwise, if you want to cancel this support ticket, please respond and let us know so that we know to close this ticket out. Thank you,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.