Hello Clyde & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
Both of those issues sound like "computer" issues - or "network" issues (connecting to the Garmin servers).
May I ask
1) what computer is being used?
2) Have you updated to the latest Garmin Express program?
3) What type of internet connection do you have?
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)