Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, let me mention that MOST downloads can be added to the device by using a program called Garmin Express. That program can be downloaded and installed on your computer using the following link.
NOTE: There should be a video on that page that shows how to get started. Please take a few minutes to watch that video to see what should happen once Garmin Express is installed on your computer and then launched.
Click Here for Garmin Express --> http://www.garmin.com/express
Please let me know what you find or if you have any more questions.
Thanks, ***** *****
I also have a link to the electronic (PDF) version of the full manual for you below - just in case you need it.
Click Here --> http://static.garmin.com/pumac/BMW_Nav_V_OM_EN.pdf
Please let me know if you have any more questions.If this has helped answer your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to REFRESH your screen) or can not use them.
Thanks, ***** *****--. .-(im)
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.