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Dustin
Dustin, Senior Technician
Category: GPS
Satisfied Customers: 13108
Experience:  Giving Directions to wayward GPS devices for over a decade. Worked in The US Army as A Network Switching Systems Operator/Controller
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Get my Garmin G6 to connect to my Macbook pro, G6 3 years

Customer Question

get my Garmin G6 to connect to my Macbook pro
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: G6 3 years old
JA: What happened right before this popped up?
Customer: ?
JA: What confuses you?
Customer: Your question
JA: What troubleshooting have you tried?
Customer: restarted the computer, turned the approach G6 of and on
JA: Anything else you want the gps expert to know before I connect you?
Customer: not that I can think of. The thing just does not show up on my computer.
Submitted: 7 months ago.
Category: GPS
Expert:  Dustin replied 7 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Customer: replied 7 months ago.
a garmin G6 and on or off it is not seen by my Macbook pro
Customer: replied 7 months ago.
phone is on empty
Expert:  Dustin replied 7 months ago.

Have you already download and installed garmin express for mac?

If you havent, and even if you have lets download and then install a fresh copy of garmin express for your mac. You can do so from this link

http://software.garmin.com/en-US/express-download.html#mac

Once you have opened and installed it, run the garmin express program.

Once you have garmin express on screen.

Connect the G6 to your mac and tun it on.. Can the garmin express program see and recognize the G6 now?

If not, then follow these steps to reset the G6

To perform the master reset:

  1. Power Approach off
  2. Press and hold on the upper left corner of display
  3. Power device on while still maintaining pressure on display
  4. Release upper left side of display when Do you really want to erase all user data? message appears
  5. Touch Yes

And then turn your macbook off, then back on. And then launch Garmin express and see if it can detect the G6 now.

Let me know if you get stuck or run into any issues, and if this works please remember to return here and click and submit a 5 star rating to show I was able to assist you. Thank you,

Dustin S

Customer: replied 7 months ago.
i had Garmin Express as long as I had the G6. It worked before!!! Now the Macbook does not even see it as a drive so it will not show up on Garmin express either. Not after all the erasing or restart.
Customer: replied 7 months ago.
I mean not after all the erasing or restart EITHER.
Expert:  Dustin replied 7 months ago.

My apologies for the delay..

Did you try installing a new copy of Garmin express? If not, lets make sure we do that.

If it still cant see the approch.. Verify if these statements are true to your situation or falso.

The G6 is working normally.

The mac can see other USB devices on the same use port the approach is on

The approach g6 is connected directly to a mac usb port, and not to a USB hub or splitter.

If all the above are true.. Then all you may need is a new USB cable. http://amzn.to/2eTjg2I

Customer: replied 7 months ago.
I do have a bunch of usb cables!
Expert:  Dustin replied 7 months ago.

So, is your G6 connected directly to a USB port on the mac?

And not to a splitter or hub, and have you tried another gamin usb cable?

Customer: replied 7 months ago.
I had already tried everything before. no luck!
Thanks