Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I suggest that you do this:
1. go to Control Panel (on your computer) then to Programs And Features
2. use the controls there to select your Garmin program, then Uninstall it.
3. restart your computer.
4. reinstall your Garmin program.
And by the way, this set of instructions will have a link in it that you can simply click on to open the page for downloading automatically in a new window:
When dealing with an update for your Garmin device, it is best to simply download, install, and use Garmin Express.
and (if you have a Windows PC) click on the big blue Download button at center bottom of the page. (If you have an Apple, click on the nearby Download for Mac link.) And download Garmin Express' installer to your computer, save it, then double-click upon it to install Garmin Express.
Then start the program, Garmin Express. Then connect your Garmin device. Then use Garmin Express to update your device.
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