Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) Can you find the SERIAL NUMBER of the device and send it back here? I only ask so I can find the EXACT model of this device.
That model number MAY be on the bottom of the unit, inside an outlined box (remove mounting bracket to view).
2) What is the current operational status of the device (does it still work well, have a good battery life, etc.)?
Please use the REPLY box below.
I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)