Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. I'm sorry that yo're having this problem. I know it is very frustrating to have a brand new device give you trouble. It would be my pleasure to assist you with this. Pleas egive me just a moment to pull up my notes on this particular model.
Let's start by pressing and holding the power button for 10-15 seconds until the unit turns off. Then wait a few seconds and turn it back on and let em know the results.