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Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2375
Experience:  Using & Working with GPS systems for 10+ years
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My unit does not display present location. It always

Customer Question

My unit does not display present location. It always displays the last location
JA: What's the make/model of your GPS unit? How old is it?
Customer: p/n(###) ###-####002
JA: What happened right before this popped up?
Customer: I reached ny programmed destination and shut the unit off. When I turned it on the next day It only displayed the old location
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the gps expert to know before I connect you?
Customer: I have never updated it since I purchased it
Submitted: 3 months ago.
Category: GPS
Expert:  Dustin replied 3 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 3 months ago.

The part number you gave looks like you have a Magellan roadmate, is that correct?

Also, how old is your GPS unit roughly?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 3 months ago.
windows 10
Customer: replied 3 months ago.
I have never updated it
Customer: replied 3 months ago.
I just checked it and it seems to be working
Expert:  Dustin replied 3 months ago.

Allright.. Try to put in an address and see if it navigates.. If it is working, I will send you the refund link.

Otherwise, if it wont navigate or pull up the route. I will help you try and repair it / update..

Dustin S

Customer: replied 3 months ago.
I did what you said and it looks like it is functioning properly.
Expert:  Dustin replied 3 months ago.

Understood.. It looks like you fixed the issue without my help, therefore I have included the refund link below

http://ww2.justanswer.com/help/how-can-i-request-refund-0

if you encounter any issues in the future or need further assistance, you know where to find us.

Thanks for trying Justanswer.com!

Dustin S