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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2433
Experience:  Using & Working with GPS systems for 10+ years
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How does it take for the basecamp to download? Montana 680t

Customer Question

how long does it take for the basecamp to download?
JA: What's the make/model of your GPS unit? How old is it?
Customer: Montana 680t brand new
JA: What happened right before this popped up?
Customer: I doing the download on my laptop that is windows 10. this computer is windows 7
JA: What troubleshooting have you tried?
Customer: none , it is just taking a long time to download, about 20 minutes so far
JA: Anything else you want the gps expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: GPS
Expert:  crash2199 replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 6 months ago.

Downloads are based on your internet speed and it can take anywhere from 30 seconds to 30 minutes depending if you have a really slow connection.

Is the progress bar moving? Does it show the speed it is downloading at?

Customer: replied 6 months ago.
the bar is moving very slow. It does not show the speed. my connection speed is 50. I watch movies all the time, so the internet speed is not the issue
Customer: replied 6 months ago.
not going to pay for any more customer service. this is the first time in my life I have bought a product and now have to pay to get it started.
Expert:  crash2199 replied 6 months ago.

It is likely that there is an issue with the download then because I was able to download the program within 30 seconds.

Cancel the download and go back then download it again. Does it download faster now?

Expert:  crash2199 replied 6 months ago.

This is a paid service -- Do you want to continue?

Customer: replied 6 months ago.