Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) Can you TRY to find the Model Number of the device you are working with? If needed, remove the device from any mount and look at the back or edge of the device to see if you can find a model (or Serial Number).
2) WHEN (how long ago) did this issue first begin?
Please use the REPLY box below.