Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) Is this unit an "LM" model - that comes with Lifetime Map updates?
2) The AGE of the device?
3) WHEN was this device last used SUCCESSFULLY?
Please use the REPLY box below.
OK - where are you currently located?
And when you look at the View Map screen, do you see the DETAILED maps for where you are now?
NOTE: I see your call request, but don't have a phone available to be able to make that call. Another expert may respond to your call request at any time.
Please continue here - if you can.
OK - can you check the Map Info screen for me - and let me know if there is ANYTHING on that screen?
To get to that screen, START at the MAIN screen,
Let me know if you can get to that screen and EXACTLY what you see on that screen - including ALL TEXT and ICONS.
OK - that means that the map files may have been "lost" - or just "misplaced".
May I ask if you have a computer and USB cable to connect to the device?
OK - has the device EVER been connected to the computer in the past?
And if so, did you "back up" any saved locations that may be on the device?
Let me ask if you HAVE ANY "saved locations" in the device - that you don't want to erase?
I understand. What I would LIKE to do FIRST is a Master Reset of the device - to see if we can get the files to reappear (without reloading - which can take a LONG TIME).
But let me ask if you - or anyone else - may have connected the device to a computer and deleted ANY files found there?
OK - but was the device attached to a computer and files deleted - OR did something else happen?
I don't think you understand my question:
WAS THE DEVICE CONNECTED TO A COMPUTER?
And if so, were files DELETED - via the computer?
OK - very good.
*** CAUTION for the future ***
Files should almost NEVER be deleted manually - when the device is attached to a computer.
Let me send you a link to a program you will need to UPDATE your device software and maps. This program (Garmin Express) will need to be downloaded and installed on the computer.
Then you will want to RUN the program, and THEN attach the device to the computer.
Then device should then be found, and ADDED to the program's screen, and from there you can UPDATE the device.
Click Here for Garmin Express Download --> http://www.garmin.com/express
Please allow plenty of TIME for the updates to be downloaded and applied to the device.
Let me know if you have any trouble during the process.
Thanks, ***** *****
OK - have you ADDED the device to the Main screen of Garmin Express?
And if so, have you clicked on that device icon - to see the update options?
OK - in the MAP update area, what do you see for VERSION, and the map coverage area?
OK - please tell me what you see - when you first click on the device icon!
FULL TEXT PLEASE!
OK - is there ANYTHING (text) that says what MAP you have?
Here is an attached image of one of devices I have, and notice the "Map" area. Do you have that showing?
I understand - and it would NOT appear if this device had Egypt maps installed originally.
So do you see ANY "Map" data AT ALL?
If not, has a memory card been installed (or removed) from the device?
Can you find the Serial Number of the device and send it back to me?
That serial number SHOULD be located
On the bottom of the unit, inside an outlined box (remove mounting bracket to view).
OK - that looks like the "device id".
Please click on the TOOLS icon in Garmin Express, and copy the Serial Number from there.
OK - that's interesting, as my lookup tool is NOT finding that particular unit.
So let's go ahead and TRY the master reset I mentioned earlier. I have the steps below.
Note: A master reset will erase all favorites and will restore your device to the default factory settings. If you would like to back up your favorites to your computer.
To perform a master reset on a nuvi 40 series devices:
The device will now reset. Follow the on-screen prompts and then place your device in an area with a clear view of the sky until it acquires satellites.
NOTE: Although the master reset will erase all saved favorites, any loaded custom points of interest will remain intact on the device.
After the reset, go DIRECTLY to the Map/info screen - to see if the maps have reappeared.
Do this BEFORE connecting to the computer.
Let me know what happens.
Thanks for trying that for me.
I will assume that the Map/Info screen is still BLANK - is that correct?
Thanks for that. That screen shot is telling you that the Garmin servers - to update the Express program - can not be reached at this time and from your location. That would NOT affect the device itself.
Back to the device status:
I can only assume that some of the files that define what maps were installed originally have been deleted.
To get those files restored, you will need to contact Garmin Support for your area - since I don't have any records of that serial number device available.
I know it is late there, so you will want to contact the support folks during "normal business hours" - in most cases. I have their contact information below.
Garmin Customer Service no. 02-267 36 868
email : *****@******.***
Sorry I couldn't give you a better outcome, but please let me know what happens with this issue.
Take Good Care & Travel Safe, Greg A.
One last thing you MIGHT want to try is to REMOVE the memory card from the device (while OFF), and then reboot the device.
Then check the Map info and Garmin Express Tools screen again - to see if the maps have reappeared.
OK - it was a try.
Please let me know what you find out from the support folks - when you can.
If this has helped answer your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to REFRESH your screen) or can not use them.
Thanks, ***** *****--. .-