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Try resetting the unit. To reset the eXplorist GC, open the USB cover, insert the end of a paperclip into the small reset hole, and the eXplorist GC should reset and re-start.
If that does not work, please plug in the GPS and try the steps above while it is plugged in.
If none of the steps above work, please reply back and let me know. If the issue is resolved, if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.