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Richard
Richard, Customer Service
Category: GPS
Satisfied Customers: 33886
Experience:  Avid repairer and trouble shooter of GPS devices and systems
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Just purchased the system and the information on the screen

Customer Question

just purchased the system and the information on the screen is in Spanish. I need to change over to ***** followed the information in the manual. However, I am not able to change the screen to settings. This is where i may change the language. How do I get to settings?
JA: What's the make/model of your GPS unit? How old is it?
Customer: I have a NUVI 67LN
JA: What happened right before this popped up?
Customer: When I turned the device on i saw spanish. I have attempted to change the language several times. I need to get to settings.
JA: What troubleshooting have you tried?
Customer: None. I am at my office and not able to do much now. I as hoping you could guide me through the troubleshooting process.
JA: Anything else you want the gps expert to know before I connect you?
Customer: No. I just need to change the language to English. Thank you.
Submitted: 4 months ago.
Category: GPS
Expert:  Richard replied 4 months ago.

Hi there and welcome

You are best to reset the device and you can then set it up in English

To do this

Start with the device OFF and unplugged from power
To verify the device is powered off and not in standby mode, press and hold down the power button until prompted to turn off the device
Press and hold the lower right hand corner of the display portion of the touchscreen
Power on the device while continuing to hold the display
Remove your finger from the touchscreen when "Erase all user data?" appears
Touch Yes
If text language is not in English, this is the button on the right

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you