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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2430
Experience:  Using & Working with GPS systems for 10+ years
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I just purchasede a Nuvi 2589LMT. I started to up date maps.

Customer Question

I just purchasede a Nuvi 2589LMT. I started to up date maps. I down loaded 26.2%, then it seemed to stop down loading. What to do?
JA: What model of Nuvi are you using? And can you guesstimate how old it is?
Customer: Just purchased it
JA: What happened right before this popped up?
Customer: nothing
JA: What troubleshooting have you tried?
Customer: nothing
JA: Anything else you want the gps expert to know before I connect you?
Customer: Can disconnect without causing any problems
Submitted: 6 months ago.
Category: GPS
Expert:  Greg A. replied 6 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) Was/is the device FULLY charged - before starting the update process?

2) Is there a line of text - right below the progress bar - that says what should be happening? That could say "downloading files..." or something like that.

3) Is there ANYTHING ELSE running on the computer - that might be using internet access?

4) HOW LONG was the download in progress (approximately) and how long has it appeared to be stopped?

Please use the REPLY box below.

Thanks

P.S.

If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE (and not me).
Feel free to DECLINE any such offers, and continue in this text/chat form.

Customer: replied 6 months ago.
1.device was not fully charged
2. it said down loading files,but % completion didnot change
3.nothing else running
4. 2.5 hours
Expert:  Greg A. replied 6 months ago.

OK - for #4,

did it appear to be to be stopped for 2.5 hours

- OR -

take 2.5 hours to get to 26%?

One more thing: can you estimate what your internet speed is? If you don't know, that's OK.

Customer: replied 6 months ago.
1. took 2.0 hors to get to 26%
2. down load speed 75 mps (Verizon FIOS
Expert:  Greg A. replied 6 months ago.

OK - that should be plenty of download speed, so I suspect this was just a glitch in the connection to the Garmin servers - for the maps.

I have a seen a similar "stuck update" recently - where the computer was stuck on about a "44 minutes remaining" - during the "download" part of the update.

To make a long story short, I "closed" (exited) the Garmin Express program, and got a "warning" that asked if I really wanted to exit, as the program believed it was still in the middle of an update. I clicked on the button that confirmed that I wanted to exit the program.

Then I waited about a minute or so - WITHOUT disconnecting the device - and RESTARTED the Garmin Express program. I then restarted the update, and the program continued with the update and completed the process SUCCESSFULLY.

I would recommend that you try the same thing, and see if that works for you too.

Please let me know what happens - when you can.

Thanks, ***** *****