Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) Was/is the device FULLY charged - before starting the update process?
2) Is there a line of text - right below the progress bar - that says what should be happening? That could say "downloading files..." or something like that.
3) Is there ANYTHING ELSE running on the computer - that might be using internet access?
4) HOW LONG was the download in progress (approximately) and how long has it appeared to be stopped?
Please use the REPLY box below.
If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE (and not me).Feel free to DECLINE any such offers, and continue in this text/chat form.
OK - for #4,
did it appear to be to be stopped for 2.5 hours
- OR -
take 2.5 hours to get to 26%?
One more thing: can you estimate what your internet speed is? If you don't know, that's OK.
OK - that should be plenty of download speed, so I suspect this was just a glitch in the connection to the Garmin servers - for the maps.
I have a seen a similar "stuck update" recently - where the computer was stuck on about a "44 minutes remaining" - during the "download" part of the update.
To make a long story short, I "closed" (exited) the Garmin Express program, and got a "warning" that asked if I really wanted to exit, as the program believed it was still in the middle of an update. I clicked on the button that confirmed that I wanted to exit the program.
Then I waited about a minute or so - WITHOUT disconnecting the device - and RESTARTED the Garmin Express program. I then restarted the update, and the program continued with the update and completed the process SUCCESSFULLY.
I would recommend that you try the same thing, and see if that works for you too.
Please let me know what happens - when you can.
Thanks, ***** *****