Hello & Welcome to Just Answer,
Sorry I didn't see your question earlier and to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) Did you verify battery polarity when install the batteries?
2) HOW LONG have these batteries been installed?
3) Do you happen to have the 12VDC power cable for this device - perhaps put away somewhere?
Please use the REPLY box below.
P.S. If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE (and not me).Feel free to DECLINE any such offers, and continue in this text/chat form.
OK - without the 12V adapter cable, it is hard to TEST - if the device will operate or not.
BUT, what I would suggest is installing the new batteries and leaving them inside the unit - for AT LEAST a few hours.
The idea is to TRY to "recharge" the internal memory battery - at least a little bit - to be able to power up the unit. With batteries, it will take longer than using the 12V adapter, but it is worth a shot.
You MAY also want to see if you can look to the bottom of the "battery tubes" - and see if there is ANYTHING that might be causing poor contact.
And If you have swabs on a LONG stick (that reach the bottom of the tubs), I would even use a bit of alcohol to clean those contacts - just in case.
Please let me know what you can do, and the results.
Thanks, ***** *****
Very good - I will look for your results tomorrow.
NOTE: Depending on how valuable this device and its use is to you, I might recommend that you lock for one of the 12V power adapter cables - perhaps eBay or some such place.
The Garmin Part number for that cable is 010-10084-00.
Hope to hear good results tomorrow.
I did find one of these cables online - at a store that says it is in stock. But I would call them and VERIFY they actually have it.
Let me know what you find.
Take Care, Greg A.