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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2310
Experience:  Using & Working with GPS systems for 10+ years
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UNABLE TO DOWNLOAD UPDATES ONTO MY GARMIN 2798LMT, NUVI 2798

Customer Question

UNABLE TO DOWNLOAD UPDATES ONTO MY GARMIN 2798LMT
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: NUVI 2798 LMT WITH BACKUP CAMERA 2015
JA: What happened right before this popped up?
Customer: NOTHING
JA: What troubleshooting have you tried?
Customer: EVERYTHING!!!!! AT THE INSTALLATION PART OF THE PROCESS THE COMPUTER DOES NOT RECOGNIZE THE GPS
JA: Anything else you want the gps expert to know before I connect you?
Customer: NO
Submitted: 20 days ago.
Category: GPS
Expert:  Greg A. replied 20 days ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) What type of computer system are you connecting to (windows, mac, etc.)?

2) Has the device EVER been connected to ANY computer before - SUCCESSFULLY?

3) What tool (program) is being used to attempt this update?

Please use the REPLY box below.

Thanks