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crash2199
crash2199, Technician
Category: GPS
Satisfied Customers: 16046
Experience:  10+ years
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I have garmin express for mac, I use a garmin 230. The s/w

Customer Question

i have garmin express for mac, I use a garmin 230. The s/w is not opening. Should I try to download again the s/w? Would I loose information previouly charged?
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: It is a forerunner 235 I bought in May 16
JA: What happened right before this popped up?
Customer: Nothing I am aware of, for the last week I have not been able to open s/w
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the gps expert to know before I connect you?
Customer: no
Submitted: 23 days ago.
Category: GPS
Expert:  crash2199 replied 23 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Customer: replied 23 days ago.
ok
Expert:  crash2199 replied 23 days ago.

If you download the software again, the information on your GPS will stay and you won't lose the synced data. With that being said, please try uninstalling the software on your computer then downloading/installing it again.

Please let me know the result

Customer: replied 23 days ago.
ok w´ll do.
Expert:  crash2199 replied 23 days ago.

Okay, thank you.

Expert:  crash2199 replied 23 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.