Hi! My name is ***** ***** I will be assisting you. Let's get started!
If you download the software again, the information on your GPS will stay and you won't lose the synced data. With that being said, please try uninstalling the software on your computer then downloading/installing it again.
Please let me know the result
Okay, thank you.
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.