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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2392
Experience:  Using & Working with GPS systems for 10+ years
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It has been a time but I need to get an update to my Garman

Customer Question

It has been a long time but I need to get an update to my Garman Automotive GPS.
JA: Just to clarify, what's the brand and model of the GPS?
Customer: Brand: Garman, nuvi 255W
JA: What happened right before this popped up?
Customer: I read the model off the back of the unit
JA: What troubleshooting have you tried?
Customer: Along time ago I signed up for lifetime updates.
JA: Anything else you want the gps expert to know before I connect you?
Customer: no, I have my Garmin plugged into the computer, what do I need to do.
Submitted: 4 months ago.
Category: GPS
Expert:  Greg A. replied 4 months ago.

Hello & Welcome to Just Answer,

Sorry to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) What is the "status" of your device right now? That is, does it work well, have good battery life, etc.?

2) WHEN was the last time the device was used successfully?

3) WHEN was the last time the device was updated?

Thanks

Customer: replied 4 months ago.
The device works well, used last week but have not done updates. I just need to known how to get updates.
I have it plugged into the computer.
My old email was***@******.***
My new email is***@******.***
Customer: replied 4 months ago.
No reflection on you but I have already been charged for something I should be able to get free.
Question remains how do I get to the site for free updates?
Customer: replied 4 months ago.
Is this a waste of my time?
Expert:  Greg A. replied 4 months ago.

Hi again,

Sorry for any delay - my computer is giving me connection issues..

We experts are "users" of this site - just like you - and have no access to ANY of your private information or account. But YOU should be able to manage your account by clicking the "my account" link on your side of this system.

If you have ANY concerns about your account or site operation, You can contact the Customer Service department at the following page:
http://ww2.justanswer.com/help

You should also have an option in the upper right corner of that page to contact Customer Service via email, chat, or phone.

Please let me know if you would like to continue with your question.

Thanks