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crash2199
crash2199, Technician
Category: GPS
Satisfied Customers: 16031
Experience:  10+ years
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My Garmin 520 is frozen. I plugged it into my laptop to

Customer Question

My Garmin 520 is frozen. I plugged it into my laptop to update the unit and has been frozen since. I can't turn it off and at first I could scroll between some screens but now it's just completely frozen and won't do anything.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: It is a 520 for a bicycle and is about 16 months old.
JA: What happened right before this popped up?
Customer: Not sure what you mean.
JA: What troubleshooting have you tried?
Customer: I can't try trouble shooting. I can't get it to turn off. When I first plugged it into the laptop Garmin Express would not load up. The laptop didn't recognize it. When I would unplug it the unit said it would turn off in 15 seconds. When it gets to 1 second it froze.
JA: Anything else you want the gps expert to know before I connect you?
Customer: No.
Submitted: 22 days ago.
Category: GPS
Expert:  crash2199 replied 22 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 22 days ago.

Please try this:

  1. Hold Page/Menu button with device powered off
  2. Connect device to computer via a USB cable while continuing to hold Page/Menu
  3. Release Page/Menu after 10 seconds
  4. Select Edge 500 drive once it communicates to computer
  5. Select Garmin folder
  6. Delete NewFiles folder

If the above steps do not fix your issue, please reply back otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  crash2199 replied 21 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.