Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device.
To help you with this issue, may I ask:
1) The FULL Model Number of the device you are working with? I only ask because I see two different model mentioned above.
2) The AGE of the device?
3) WHEN this issue first began (or was noticed)?
4) When you say "ask for password", is that happening on the device itself, or somewhere else (like the computer)?
Please use the REPLY box below.
P.S. If you see ANY requests for "additional services" - such as a phone call - please understand that these are sent BY THE SITE (and not me).
Feel free to DECLINE any such offers, and continue in this text/chat form.