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crash2199
crash2199, Technician
Category: GPS
Satisfied Customers: 16042
Experience:  10+ years
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My Garmin GPSMap 62 doesn't turn on. Screen goes from grey

Customer Question

My Garmin GPSMap 62 doesn't turn on. Screen goes from grey to fade. Tried new batteries and hasn't worked.
JA: What is the exact model of your Garmin? And can you guesstimate how old it is?
Customer: GPSMap 62 refurbished. Purchased it two years ago.
JA: What happened right before this popped up?
Customer: Nothing. One day didn't turn on.
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the gps expert to know before I connect you?
Customer: nope
Submitted: 26 days ago.
Category: GPS
Expert:  crash2199 replied 26 days ago.

Hi!

Let's try a reset on the GPS:

  1. Ensure the device is powered off
  2. Press and hold Page and Enter simultaneously
  3. Power on the GPS while continuing to press both buttons
  4. Release the buttons once the Do you really want to erase all user data? message appears
  5. Select Yes

If you are unable to see any of the prompts, please plug in the Garmin and while it is plugged in, try the steps above. If that does not work either, please reply back here.