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Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 8109
Experience:  Using & Working with GPS systems for 10+ years
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My Montana 680t will not recognize ontario as a province, i

Customer Question

my Montana 680t will not recognize ontario as a province, i think i don't have the correct maps enabled
JA: What's the make/model of your GPS unit? How old is it?
Customer: montana 680t 1 year old
JA: What happened right before this popped up?
Customer: i go to where to….then it asks in what state or province
JA: What troubleshooting have you tried?
Customer: none, wasn't sure what to try
JA: Anything else you want the gps expert to know before I connect you?
Customer: not that i can think of
Submitted: 1 month ago.
Category: GPS
Expert:  Greg A. replied 1 month ago.

Hello & Welcome to Just Answer,

Sorry I didn't see your question earlier and to hear of any issue you are having with your device.

To help you with this issue, may I ask:

1) Have you EVER been able to use this device and SUCCESSFULLY find Ontario?

2) Do you know how to get to the Map Information screen - to enable and disable maps?

If you are not sure how check the maps installed, please take a look at the following video - at about the 1:30 mark - that shows how to get to the Map Information screen on a similar unit.

https://www.youtube.com/watch?v=nWewFMsuDpY

Once on that screen, CHECK that there IS a map that covers that area (for Ontario) AND that it is ENABLED.

Please let me know what you find or if you have any more questions.

If this has helped answer your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to REFRESH your screen) or can not use them.

Thanks, ***** *****
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