How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Greg A. Your Own Question

Greg A.
Greg A., Engineer
Category: GPS
Satisfied Customers: 2315
Experience:  Using & Working with GPS systems for 10+ years
5229702
Type Your GPS Question Here...
Greg A. is online now
A new question is answered every 9 seconds

I replaced my battery last week (after 10 months) and it is

Customer Question

I replaced my battery last week (after 10 months) and it is showing "low battery" again.
JA: What's the make/model of your GPS unit? How old is it?
Customer: Garmin Vivofit
JA: What happened right before this popped up?
Customer: nothing
JA: What troubleshooting have you tried?
Customer: none, it is still working fine. It was working fine before I changed it last week and it took me ten days to find a replacement battery and it continued to work well during that time.
JA: Anything else you want the gps expert to know before I connect you?
Customer: I don't think so.
Submitted: 1 month ago.
Category: GPS
Expert:  GeekGal replied 1 month ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this.

Expert:  GeekGal replied 1 month ago.

This problem and many others are often the result of a "glitch" in the software. Luckily, it is easily fixed.

Please do the following:

To get a full factory reset and will make the device, as new out of the box:

  1. hold button to put it in SLEEP mode ;
  2. press button 5x very quickly; hold on 5th press until version appears and screen goes blank; (takes about 20sec)
  3. release and press button quickly then hold until restart.

That should resolve the issue so your Vivofit can accurately read battery life again. If it does not, please reply back and let me know the exact model of your Vivofit. For instance, is it the Vivofit HR, Vivofit 1, 2, or 3?