Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. This problem and many others are often the result of a "glitch" in the software. Resetting your device to Factory Default Settings via a "hard reset" will often resolve the problem.
To perform a master reset:
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? You can give your rating by selecting the stars located on the top right of the question page. I'd really appreciate it! Without a positive rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.
Please click the link below to access a copy of the user manual for your device.
It is in pdf format. You can save it to your computer for future reference. Your device does have a user replaceable battery (for the heart rate monitor). If a factory reset does not resolve your issue, you may need to replace the battery. Illustrated instructions for doing so are on page 12. Do keep me posted and let me know if you have any questions. Thank you!
I'm sorry that didn't work for you. I am going to "opt out"and open the question to other experts, as I am out of ideas.
Hello, Sorry you're having problems. This is Aric a different expert here. If the battery is still not charging after using different charge cables, and after performing the master reset, then the battery itself is faulty and needs to be replaced.
If you'd like to replace this yourself, the battery is available at the link below for purchase, and additionally there is a video on that page that outlines the battery-replacement procedure:
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.
Do you need further assistance with this?
Hello, I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for-could you please kindly rate my service POSITIVELY (by clicking a 3-5 star rating at the top of the page) to reflect that? Thanks in advance.